Frequently Asked Questions
Quick answers to the questions our customers ask most.
Yes — and has been since 1996.
Twin City Service has been in business since 1996, with decades of combined industry experience.
Yes. Twin City Service Company covers the entire metro area — an 82-mile radius of Kelso/Longview.
Twin City Service Company offers a 100% customer satisfaction guarantee on every installation and service repair that we offer.
Yes. All service technicians and installers at Twin City Service are certified, factory-trained service technicians.
We offer several different types of maintenance contracts for local area businesses and residential needs. Our preventative maintenance contracts help maintain your existing equipment and extend its life. We can create a maintenance agreement that is custom-tailored to your needs.
Yes. Twin City Service employees are fully bonded, insured and covered by Workman's Compensation.
Twin City Service sells American Standard heating and A/C equipment, though we work on all brands of equipment.
A maintenance includes cleaning the coil, checking and cleaning filters, checking electric heat components and elements, checking the reversing valve, defrost, compressor, and amp draws.
Yes, we offer financing options for American Standard products through Wells Fargo, subject to credit approval.
Filters should be checked and changed monthly.
Your compressor is probably not running correctly on the heat pump. Contact us today for a compressor check-up.
Refer to your owner's manual, or give us a call and we'll walk you through it.
Electric heat strips inside the air handler that provide supplemental heating.
We believe American Standard produces the best quality product in the business and want to ensure quality for our customers.
An EAC is a cleanable filter that captures more dust and microns from the air than a disposable filter.
An EAC is an Electronic Air Cleaner, which is hooked up to the equipment to filter and clean the air.
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